Policies

Payment & Cancellation Policy

All reservation requests are subject to confirmation.Bookings with an arrival date on or after 03-12-2011 will be instantly confirmed at the time of booking.A deposit of 100% of one night’s rate is required to secure your reservation. The balance is payable at departure.Our tariff includes the New Zealand Goods and Services Tax of 15%.

All reservation requests that are confirmed by us are subject to our cancellation policy. The cancellation fee applies to the total of services booked and confirmed at the moment of cancellation; including lodging, food & beverage, catering, and other services. A cancellation should be communicated in writing, using post or Email.

Some of our special offers and promotions may have specific conditions and terms with a different cancellation policy. Please note the specific conditions and terms of the offer or promotion when making your booking.

Standard cancellation policy

Cancellations up to 3 weeks prior to planned arrival: no cancellation fee. Cancellations up to 1 week prior to arrival: 25% cancellation fee. Up to 72 hours before arrival: 50% cancellation fee. Reservations canceled shorter than 72 hours before planned arrival will be fully charged.

Payment terms & cancellation policy for reservations for exclusive use

Block bookings for all our Suites, or reservations of 6 guests or more at the Waters, or the Main House of Windhover Estate are subject to our reservation and cancellation policy for larger groups.
10% non – refundable prepayment of accommodation charges at the moment of booking (cancellations up to 6 months prior to arrival: 10% cancellation fee).
40% non – refundable prepayment of accommodation charges is due 6 months before the date of the event (cancellations up to 2 weeks prior to arrival: 50% cancellation fee).
The remainder of 50% of accommodation charges and 100% of other charges (food & beverage, entertainment etc.) are due two weeks before the date of the event.
Reservations canceled shorter than 2 weeks before the planned event will be fully charged, in case of a cancellation no refunds will be made.

Policy on Guest Safety at our accommodation

We want you to have a safe, relaxing stay with us.the Waters is located on Windhover Estate, an operational olive grove and vineyard. While the operational side of the estate is some distance from our Suites, please note that machinery and persons will sometimes be at work. Please check with us at the office before walking among the olives, vines and gardens.

As a coastal property great care should be taken to avoid walking too near the cliff face. Please avoid all roped-off areas at all times.Water features, including the large pond at the rear of the suites, require extra care. For your own safety, please do not venture into gullies, or the pond.

Should you have any safety concerns, please report your them to the office, or the Managers’ residence after-hours.

Policy on Sustainable Tourism

the Waters is located in the private grounds of Windhover Estate, with olive groves, vineyards, forest plantings and a protected shoreline. Our grounds & surroundings are known for their biodiversity. From the first day we opened in 2011, we have been careful to respect the fragility of the natural environment where we live and work.

We carry out practices that encourage sustainability of the natural environment. We prefer the use of local produce and we respect the seasons. We encourage local farmers to grow and raise produce for us, and we buy local whenever possible.
We actively support the rich artisan community of the Nelson region, and provide links and recommendations for notable artists and craftspeople where we can.
We actively encourage a sustainable tourism development with a small footprint on the land.

Infant and Child Policy

To ensure the safety and enjoyment of all our guests, we have set certain policies with regards to infants and children. In general we suggest that the Waters is not suitable for children under 8. However, you are very welcome to contact us with your booking enquiry, as if you choose to stay during a quiet period, we may be able to accommodate your requirements.

Insurance

If desired, you can insure your stay. For more information, please refer to the page of the insurer. www.aduciel.fr

Call us on: +64 3 52 66 714

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